Top-ups are not available on the Starter (free) plan. Upgrade to any paid Genie plan to unlock the ability to purchase additional credits.
Available top-up amounts
Choose the amount that matches what you need. You can buy multiple top-ups at any time.How top-ups work alongside your monthly allowance
Top-up credits are added directly to your account balance and used alongside your monthly allowance. Genie draws from your total available balance — monthly credits and top-up credits together — without any distinction between the two.How to purchase a top-up
1
Open Settings
Click your profile picture in the top-right corner of Genie, then select Settings.
2
Go to Billing
In the left sidebar, select Billing to open your billing overview.
3
Select Add credits
Click Add credits to open the top-up panel. You’ll see all available top-up sizes alongside their prices.
4
Choose an amount and check out
Select the top-up size you want and complete the purchase through Stripe. Credits are added to your account immediately after payment is confirmed.
Pricing
Top-up prices are shown in euros (€) and exclude tax. The exact price per credit decreases slightly at higher top-up amounts — buying a larger bundle costs less per credit than buying smaller amounts repeatedly. Pricing is displayed live in the Billing panel when you click Add credits, so you always see the current price before committing.Frequently asked questions
Do top-up credits expire?
Do top-up credits expire?
Yes, after one year. Credits you purchase through a top-up expire exactly one year after purchase, regardless of billing cycles or plan changes — they don’t need to be used within the current billing period like your monthly allowance.
Can I buy a top-up if I'm on the Starter plan?
Can I buy a top-up if I'm on the Starter plan?
No. Top-ups are only available on paid plans (Genie, Genie Plus, Genie Pro, and Genie Ultra). Upgrade your plan first, then purchase a top-up if you need more credits.
What happens to my top-up credits if I downgrade?
What happens to my top-up credits if I downgrade?
Your unused top-up credits remain in your account after a plan change. You can continue using them on your new plan.
Can I buy more than one top-up at a time?
Can I buy more than one top-up at a time?
Yes. You can purchase top-ups multiple times. Each purchase adds to your total credit balance immediately.
When should I buy a top-up versus upgrading my plan?
When should I buy a top-up versus upgrading my plan?
If you occasionally exceed your monthly allowance, a top-up is the most cost-effective option. If you consistently run out of credits every month, upgrading to a higher plan gives you more credits at a lower effective cost per credit than repeated top-ups.
